Frequently asked questions

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Where do you ship?

We only ship to addresses that are located within Australia.

How much is shipping?

$10 Flat Rate will be applied to all orders

How can I track my package?

We use Startrack for shipping all items.

What if my package is late or lost?

If your order hasn’t arrived, please allow one additional business day past the delivered scan, or one additional business day after your shipping time frame. If your package still has not arrived, please call us at (03) 9549 7500 from Monday-Friday, 8.30am-5:00pm AEST.

Note: Orders placed after 2.00 pm AEST on Fridays may not be processed until the next Monday.

What if my item arrives damaged?

If your order arrives with a damaged or defective item, please call us at (03) 9549 7500 from Monday-Friday, 8.30am-5:00pm AEST. We will be happy to take a look at your order and discuss options.

Orders & Purchases

Why didn’t I receive my order confirmation email?

An order confirmation email is sent out as soon as an order has been placed. If you haven’t received one, please check your spam folder. If it’s not in your spam folder please reach out to us on (03) 9549 7500 and we can confirm the email associated with the account. Also, please check if there aren’t any typing errors in the email address.

Do you have physical stores?

We sell via a network of authorised Icom dealers. You could locate your nearest dealer using the dealer lookup – https://www.icom-australia.com/dealersearch2020/

Is there a warranty?

All Icom accessories come with a 1-year warranty period. Warranty periods of radios varies, for more information on our warranty policies please visit https://www.icom-australia.com/warranty.html.

What payment methods do you accept?

The following payment methods are accepted
American Express


Do you accept returns?

If you have purchased an Icom product from one of our network of authorised dealers and retailers, please contact the vendor directly for their return policy. We cannot accept returns for items purchased through a dealer or retailer.

Items purchased directly from the Icom Australia Retail website “www.icomretail.com.au” are returnable (excluding shipping) within a 14-day period from the date of purchase, in as-new condition, unopened, in the original packaging and not damaged in any way. We will accept returns during that time (within 14 days) for change of mind or if the product is not fit for purpose.

You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by Icom Australia Pty Ltd, we will be unable to process a credit. All return shipping costs are non-refundable. If the returned item does not meet the conditions of this policy as outlined above, you may be responsible for the cost of receiving your returned goods back to your nominated address.

To return a product to Icom Australia, you will need to obtain a Returned Product Authority Number. Please contact the sales support team on (03) 9549 7500, Mon-Fri 8.30am-5pm AEST.

Once the return has been received, a refund can be processed for the value of the original purchase less the original shipping fees. All Bank/Credit Card/PayPal fees are non-refundable.

Promo Codes

Do you have Promo Codes?

We may offer promo code discounts from time to time and this will be listed on our homepage.

Why isn't my Promo Code working?

Coupon codes are case sensitive and must be entered exactly as they appear on the coupon. After entering the code, you must click the “Apply Coupon” button under the coupon code. Coupon codes are also unique, can only be used once, and only for the report type they were issued for. In addition, some coupons have an expiration date. Please make sure the coupon expiration date has not yet passed. Also ensure that the promotion is valid for the product that you are purchasing.