We ship Australia-wide.
If a promotion is active, the updated shipping fee or method will be automatically applied at checkout only for the duration of the promotion period.
Yes.
Free local pickup is available from our Icom Australia warehouse in Clayton. Select Local Pickup at checkout.
Pickup Location: Unit 1/103 Garden Road, Clayton VIC 3168
Hours: Monday to Friday, 8:30am – 4:30pm AEST (excluding public holidays)
Need help? Call us on (03) 9549 7500.
All orders are shipped via StarTrack. Your tracking number is included on your invoice. If you haven’t received your invoice, please check your spam or junk folder.
Track your order here: https://startrack.com.au/track/search
If your order hasn’t arrived, please allow one additional business day past the delivered scan, or one additional business day after your shipping time frame. If your package still has not arrived, please call us at (03) 9549 7500 from Monday-Friday, 8.30am-5:00pm AEST.
Note: Orders placed after 2.00 pm AEST on Fridays may not be processed until the next Monday.
If your order arrives with a damaged or defective item, please call us at (03) 9549 7500 from Monday-Friday, 8.30am-5:00pm AEST. We will be happy to take a look at your order and discuss options.
An order confirmation email is sent out as soon as an order has been placed. If you haven’t received one, please check your spam folder. If it’s not in your spam folder please reach out to us on (03) 9549 7500 and we can confirm the email associated with the account. Also, please check if there aren’t any typing errors in the email address.
Icom Australia products are sold through a nationwide network of authorised Icom Australia dealers.
To find your nearest dealer, visit our Where to Buy page.
The following payment methods are accepted:
If you have purchased an Icom product from one of our network of authorised dealers and retailers, please contact the vendor directly for their return policy. We cannot accept returns for items purchased through a dealer or retailer.
Items purchased directly from the Icom Australia Retail website “www.icomretail.com.au” are returnable (excluding shipping) within a 14-day period from the date of purchase, in as-new condition, unopened, in the original packaging and not damaged in any way. We will accept returns during that time (within 14 days) for change of mind or if the product is not fit for purpose.
You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by Icom Australia Pty Ltd, we will be unable to process a credit. All return shipping costs are non-refundable. If the returned item does not meet the conditions of this policy as outlined above, you may be responsible for the cost of receiving your returned goods back to your nominated address.
To return a product to Icom Australia, you will need to obtain a Returned Product Authority Number. Please contact the sales support team on (03) 9549 7500, Mon-Fri 8.30am-5pm AEST.
Once the return has been received, a refund can be processed for the value of the original purchase less the original shipping fees. All Bank/Credit Card/PayPal fees are non-refundable.
Yes.
To ensure your product is covered under warranty, please complete the online registration form.
You can access it here:
Warranty Registration Form
Warranty periods vary depending on the product.
Please refer to the Warranty Table for full details.
For a complete breakdown of what’s included and excluded under warranty, please review the Warranty Terms & Conditions.
If your Icom product requires service or repair, please visit our Support page for instructions. You’ll find information on how to return your product, what to include, and contact details for further assistance.
If your product is still under warranty, please make sure it has been registered online to ensure smooth processing.
We may offer promo code discounts from time to time and this will be listed on our homepage.
Coupon codes are case sensitive and must be entered exactly as they appear on the coupon. After entering the code, you must click the “Apply Coupon” button under the coupon code. Coupon codes are also unique, can only be used once, and only for the report type they were issued for. In addition, some coupons have an expiration date. Please make sure the coupon expiration date has not yet passed. Also ensure that the promotion is valid for the product that you are purchasing.